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You may simultaneously contact several IHOs to determine their availability, but the selection of the IHO must be based on the rotational list regardless of which IHO responds first. For example:

1. IHO 1Ìýis not available. You leave a message forÌýIHO 1Ìýto return your call regarding appointment. The IHO has 24 hours to respond.
2. IHO 2Ìýdeclines appointment.
3. IHO 3Ìýis available and accepts appointment. You notifyÌýIHO 3Ìýthat you are waiting for a response from another IHO on your district's rotational list and will contact them with the result.

• ±õ´ÚÌýIHO 1Ìýcalls and declines the appointment or does not respond with 24 hours, you contactÌýIHO 3Ìýto arrange the appointment. You cannot go back toÌýIHO 2Ìýfor appointment to any impartial hearing requests your district receives after this request; in this case, afterÌýIHO 3Ìýis appointed. The names of IHO 1,ÌýIHO 2,ÌýandÌýIHO 3Ìýmove to the bottom of the rotational list.
• ±õ´ÚÌýIHO 1Ìýcalls within 24 hours and accepts the appointment, you arrange the appointment. After being appointed, the name ofÌýIHO 1Ìýmoves to the bottom of the rotational list. You notifyÌýIHO 3Ìýthat a previous IHO has accepted appointment.ÌýIHO 2Ìý²¹²Ô»åÌýIHO 3Ìýremain next on the list for appointments to future impartial hearings.

Accessing IHO Contact Information

Step 1:Ìý°ä±ô¾±³¦°ìÌýIHO Rotational ListÌýon the IHRS home screen.

Step 2:ÌýClick theÌýIho IdÌýnumber to access the specific IHO's contact information.ÌýContact the IHO at theÌýtopÌýof the rotational list first, then proceed down the list in order.

Step 3:ÌýYou may record or print out the contact information to refer to when contacting the IHO. Some IHOs maintain two addresses. Use theÌýPRIMARYÌýaddress first to contact the IHO.

Do not use any address that has a Y in theÌýInactive?Ìýfield. The YÌýindicates the address is inactive. IHOs who have served, but have become inactive (e.g., removed themselves, deceased, etc.), remain on the list as "inactive" in case the district needs to access information regarding past cases for data analysis purposes.

ÌýRecord the following information to document IHO contacts:

• Contact Date and Time;
• Contact Method (i.e., Home Phone, Work Phone, Email);
• Result Date and Time; and
• Contact Result (i.e., accepted, declined, no response).

This information may later be recorded on theÌýHearing Officer Contact Data screen of the new case you have opened. You are not required to use the IHRS to maintain contact documentation. However, it is helpful in keeping an accurate case record in the event any questions arise.

Step 4:ÌýClick theÌýMenuÌýtab in the blue navigation bar located at either the top or bottom of the screen to return to the IHRS home page.

Entering IHO Contact Information

Step 1:ÌýClick Case MaintenanceÌýon the IHRS home screen. Open the case that needs IHO contact information entered.ÌýEntering the Case Identifier number is the most efficient way to locate the correct case.

Step 2: Click NewÌýunder Hearing Officer Contact Data.

Step 3:ÌýClick List next to theÌýIHO IdentifierÌýfield. Click theÌýIho Id number of the IHO you want to select.

Step 4:ÌýEnter information in the appropriate fields.ÌýThe Contact Time and Result Time fields must be completed using the military time format (e.g., 14:30 instead of 2:30 p.m.; 08:30 instead of 8:30 a.m.).

You may need to wait for a response before entering information into the Result Time, Result Date, and Contact Results fields.ÌýIf the IHO declines appointment for a reason not listed, enter the reason for declination in theÌýDeclined Other ReasonÌýfield.

Step 5: ClickÌýSave.

Step 6:ÌýClick the Case Identifier link at the top of the screen to return to Case Maintenance. The IHO contact data you entered appears under Hearing Officer Contact Data. The information is listed in order by the IHO Identifier numbers.

Entering IHO Contact Results

If you need to leave a message for the IHO, follow the steps below to enter the date and contact results after the IHO responds:

Step 1:ÌýClickÌýCase MaintenanceÌýon the IHRS home screen. Open the case that needsÌýIHO contact results entered.

Step 2:ÌýScroll down toÌýHearing Officer Contact Data.ÌýClick theÌýContact DateÌýlink next to the name of the IHO whose date and contact results need to be entered.

Step 3:ÌýEnter information in the Result Time, Result Date, and Contact Result fields.

Step 4:ÌýClickÌýSave.

Step 5:ÌýClick theÌýCase IdentifierÌýlink at the top of the screen to return toÌýCase Maintenance.ÌýThe IHO contact results data you entered appears under Hearing Officer Contact Data.